Frequently Asked Questions

Find answers to common questions about our designer homeware

Are your ceramics dishwasher safe?

Most of our ceramic collections are dishwasher and microwave safe. However, we recommend hand-washing items with metallic glazes or delicate textures to preserve their finish.

Do you offer international shipping?

Yes, SERAX ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.

What should I do if my order arrives damaged?

As our products are fragile, we take great care in packaging. If an item arrives broken, please contact our support team within 48 hours with photos of the damage.

Are your products handmade?

Many of our collections are handcrafted by skilled artisans, meaning slight variations in color and shape are part of the unique character of each piece.

Can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.

Do you offer gift wrapping?

We currently offer premium gift packaging for select items. You can select this option at the checkout page.